Returns & Warranty Policy

At Arctic Air Supply, we want you to shop with confidence. Please review our return, cancellation, and warranty policies before placing your order.

Returns

Eligible products may be returned within the manufacturer's allowable return period, subject to manufacturer approval and return eligibility.

To qualify for a return:

• Products must be unused, uninstalled, and in new condition.
• Products must be returned in their original packaging with all included parts and accessories.
• A Return Merchandise Authorization (RMA) must be obtained before returning any product if required by the manufacturer or supplier.

Please note that returns which do not meet these requirements cannot be accepted or refunded.

Return Shipping

Unless the return is due to a manufacturer defect, shipping damage, or an error on our part, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

Some manufacturers or suppliers may charge a restocking fee on approved returns. If applicable, any restocking fees will be communicated before your return is processed.

Damaged, Defective, or Incorrect Orders

Please inspect your shipment immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong product:

• Notify us within 48 hours of delivery.
• Take clear photos of the product, packaging, and any visible damage.
• Email support@arcticairsupply.com with your order number and photos.

We will work directly with the manufacturer and freight carrier to resolve the issue as quickly as possible.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. If a cancellation request is approved after processing has begun, applicable manufacturer or supplier fees may apply.

Refunds

Once your returned product has been received, inspected, and approved by the manufacturer or supplier, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Manufacturer Warranty

Arctic Air Supply is an Authorized MRCOOL Dealer, and all eligible MRCOOL products are backed by the manufacturer's warranty.

Warranty coverage varies by product.

For complete warranty details, please refer to the warranty documentation included with your product or contact us prior to purchasing.

Warranty Claims

If you experience a warranty issue, please contact us with:

• Your order number
• Product model number
• A description of the issue
• Photos or videos (if applicable)

Our team will help coordinate the warranty process with the manufacturer and assist you throughout the claim whenever possible.